Precise Claims Management Delivering Better Outcomes
With nearly 50 years devoted exclusively to workers’ compensation, Summit offers a proactive, in-house claims system that delivers. Our compassionate adjusters make timely decisions, coordinate closely with employers and injured employees, and consult directly with in-house nurses and physicians when clinical guidance is needed.
The result? Cost-effective outcomes, quality medical care, and 30% fewer open claims than the industry 18 months after an injury—helping employees recover sooner while keeping costs under control. [Statistics produced from Summit’s internal data]
Why Summit’s claims results stand apart:
- 100% in-house claims and medical management for seamless coordination
- On‑staff clinical nurses and medical directors provide adjusters with expert treatment insight
- Below average adjuster caseloads for focused, personal attention
- Proactive communication with the injured employee, employer, and medical providers
- Specialized teams based on injury severity
- Industry-leading analytical tools about medical facilities and providers to guide better treatment decisions and recovery outcomes
- Back2work®, our return-to-work program, that can accelerate recovery, boost morale, and reduce claim costs
“At Summit, we don’t see a trade-off between quality care and cost control. We see a responsibility to deliver both.”
– Kellie Chaloupka, Senior Vice President, Claims
Here’s how we deliver stronger outcomes:
Compassionate care you can trust, from start to finish
Injured employees deserve timely communication they can trust, and employers deserve an insurance company who manages claims with clarity, expertise, and financial stewardship. We deliver both through proactive guidance and clinically informed decision-making.
Clinical expertise drives better medical decisions
In-house nurses and medical directors review treatment plans, collaborate with adjusters, monitor progress, and step in when guidance is needed. Our team uses the Official Disability Guidelines to help ensure treatment stays on the right path, using sound, evidence- based medical treatments.
A confident return to work path
Summit’s Back2work® program helps employees return to work safely and appropriately, often through transitional duty roles. We give employers clear guidance, practical tools, and hands on support to keep productivity moving while reducing claims costs.
Taking care of people is the heart of what we do—it’s our passion and our commitment.”
Darin Grimm, Senior Vice President