If you are injured at work, notify your employer immediately.
Your employer is responsible for reporting your injury to Summit as soon as possible. If your injury has not been reported, call us directly: 1-800-282-7648
Summit has a dedicated team, available 24 hours a day, 7 days a week to take injury reports over the phone and immediately help you through the claims process.
The Claims Process
A workplace injury can be a confusing experience. We’re here to make it as smooth as possible for you. Our goal is to help you recover quickly, return to work, and resume your normal lifestyle.
You've been hurt at work. Now what?
- Your employer reports the claim to Summit.
- We assign a claim number to your case.
- We assign an adjuster who will guide you through the workers’ compensation process.
- You will receive a packet of materials to review, complete, and return.
- Your adjuster will explain how to access medical care, discuss wage payments, and help coordinate your return to work with your physician and employer.
Important reminders
- Contact your employer after each visit with your physician.
- Discuss your work status and physical restrictions with your employer so they can adjust your duties or offer temporary work in a different job.
- These job modifications are intended to be temporary until you can work in your full capacity or in a regular position.
- Contact your adjuster if you return to work but later lose additional time because of this injury.
People you may meet
Claims Adjuster
- Primary contact
- Facilitates communication with your employer and physician
- Assigned to provide specialized guidance based on your claim whether it involves wage benefit payments, advanced medical needs, or permanent or catastrophic injury
Field Adjuster
- May visit your workplace to find out what caused your injury
- Responsible for inspecting equipment and gathering further information from you and your employer
Nurse Case Manager
- Licensed Summit staff nurse who may oversee your medical treatment
- Available to answer questions and lend medical knowledge to your adjuster as needed
- Supervised by licensed physicians who serve as Summit’s medical directors
How your medical care is paid for
Medical care related to your work injury will be provided at no cost to you, nor will you have to pay a deductible. Covered services could include approved surgical, hospital, and dental care, prescriptions and medical supplies through in-network medical providers.
If you receive a bill for approved services related to your claim, do not pay it. Instead, call the Summit Claims department or mail the bill to the following address:
Summit Claims Department
PO Box 1668
Lakeland, FL 33802-1668
Taking care of people is the heart of what we do–it’s our passion and our commitment.
Darin Grimm, Senior Vice President