Hughes Insurance started working with Summit more than 25 years ago, not knowing it would transform the agency’s approach to workers’ comp. Today, the agency and its clients have an edge, enjoying access to knowledgeable specialists at the forefront of policy design, safety consulting, and claims management.

The outcome is a collaborative relationship—an ease of doing business—that the agency says is unmatched by other insurance companies, and which contributes to steady growth in Hughes’ book of workers’ comp business.

• Large public entity
• 32 locations in Louisiana with 3,100 employees
• Client since 2002 with Hughes Insurance Services, Gonzales, LA
• Policyholder with Summit since 2022

During the last few years with its previous workers’ comp carrier, this large public institution suffered through an ineffective and unresponsive approach to improving safety and reducing claims. The insurance company kept the policyholder with the same loss prevention rep with whom they had ongoing problems and who failed to provide guidance for essential safety measures.

“Claims management was an issue,” says Bret Hughes, the policyholder’s insurance agent. “Too many claims were not being settled in a timely fashion. In one circumstance, for instance, the policyholder was asking for specific data from its 32 locations to get to the bottom of major, recurring claims issues, but the insurance company was unable or unwilling to provide the info.”